ACCESSIBLE CUSTOMER SERVICE PLAN

Providing Goods and Services to People with Disabilities

Attrell Hyundai is committed to excellence in serving all customers including people with disabilities. Our policy, practices and procedures in providing goods or service’s will be in a manner that respects the dignity and independence of persons with disabilities.

We will ensure staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

We will communicate with people with disabilities in ways that take into account their disability.

We welcome people with disabilities and their service animals. Service animals are allowed in the parts of our premises that are open to the public.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Attrell Hyundai will provide training to employees who deal with the public. Individuals in the

Following positions will be trained: Department Managers, New and Used Salespeople, Business Managers, Service and Parts Advisors, Receptionist.

The training will be provided to staff within two weeks of joining employment.

Training will include:

-An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service contract.

-Attrell Hyundai’s accessible customer service plan.

-How to interact and communicate with people with various types of disabilities.

-How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

-What to do if a person with a disability is having difficulty in accessing Attrell Hyundai’s goods and services.

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way Attrell Hyundai provides goods and services to people with disabilities can e-mail the General Manager Terry Masood at tmasood@attrellhyundai.com or speak to him directly by phone or in person. Customers can expect to hear back in 10 days. Complaints will be addressed according to our organization regular complaint management procedures. Any policy of Attrell Hyundai that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.